Cookie Policy
This Cookie Policy explains how Suburb Edge ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website. This policy should be read alongside our Privacy Policy and Terms and Conditions.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior.
1.1 Types of Cookies
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
- First-Party Cookies: Cookies set directly by Suburb Edge
- Third-Party Cookies: Cookies set by other companies for analytics or advertising
2. How We Use Cookies
Suburb Edge uses cookies for the following purposes:
3. Detailed Cookie Information
3.1 Essential Cookies
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| pw_session | Suburb Edge | User authentication and session management | Session |
| pw_csrf | Suburb Edge | Cross-site request forgery protection | Session |
| pw_security | Suburb Edge | Security token for authenticated users | 24 hours |
| pw_preferences | Suburb Edge | Cookie consent preferences | 1 year |
3.2 Analytics Cookies
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguish unique users and sessions | 2 years |
| _ga_* | Google Analytics | Persist session state | 2 years |
| pw_analytics | Suburb Edge | Internal usage analytics | 30 days |
| pw_performance | Suburb Edge | Website performance monitoring | 7 days |
3.3 Payment Processing Cookies
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| whop_session | Whop | Payment processing and checkout | Session |
| whop_secure | Whop | Payment security verification | 1 hour |
4. Managing Your Cookie Preferences
4.1 Cookie Consent
When you first visit Suburb Edge, you'll see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
- Learn more about our cookie usage
4.2 Changing Your Preferences
You can update your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our footer
- Visiting your account settings (for registered users)
- Using your browser's cookie management tools
- Contacting us directly
🌐 Browser Cookie Controls
You can also manage cookies through your browser settings:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Site permissions > Cookies and site data
5. Third-Party Cookies
5.1 Analytics Providers
We use the following third-party analytics services:
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: User experience and heatmap analysis (if enabled)
- Mixpanel: Event tracking and user engagement metrics (if enabled)
5.2 Payment Processing
Payment-related cookies are managed by:
- Whop: Primary payment processor for subscriptions
- Stripe: Legacy payment processor (existing subscriptions)
- PayPal: Legacy payment processor (existing subscriptions)
5.3 Content Delivery
We use content delivery networks that may set cookies:
- Font loading and web asset delivery
- Image optimization and caching
- JavaScript library hosting
6. Cookie Retention and Deletion
6.1 Automatic Deletion
Cookies are automatically deleted based on their expiration date:
- Session Cookies: Deleted when you close your browser
- Short-term Cookies: Deleted within 24 hours to 7 days
- Long-term Cookies: Deleted after 30 days to 2 years
- Preference Cookies: Deleted after 1 year or when manually cleared
6.2 Manual Deletion
You can manually delete cookies by:
- Clearing your browser's cache and cookies
- Using browser developer tools
- Utilizing privacy-focused browser extensions
- Switching to private/incognito browsing mode
7. Impact of Disabling Cookies
7.1 Essential Cookies
If you disable essential cookies, you may experience:
- Inability to log in or maintain sessions
- Security vulnerabilities and CSRF risks
- Broken website functionality
- Payment processing issues
7.2 Non-Essential Cookies
Disabling non-essential cookies may result in:
- Less personalized user experience
- Repeated preference settings
- Limited website optimization insights
- Less relevant content and advertisements
8. Legal Basis for Cookie Use
Our legal basis for using cookies depends on the type:
- Essential Cookies: Legitimate interest in providing our services
- Analytics Cookies: Legitimate interest in improving our services
- Functional Cookies: Your consent or legitimate interest
- Marketing Cookies: Your explicit consent
9. International Cookie Compliance
9.1 Australian Privacy Laws
We comply with Australian privacy legislation regarding cookie usage and user consent.
9.2 GDPR Compliance
For users in the European Economic Area, we comply with GDPR requirements for cookie consent and data processing.
9.3 Other Jurisdictions
We respect cookie and privacy laws in all jurisdictions where our users are located.
10. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our cookie usage
- New technologies or tracking methods
- Legal or regulatory requirements
- Business or operational changes
We will notify you of material changes by:
- Updating the "last modified" date at the top of this policy
- Displaying a notice on our website
- Sending email notifications to registered users
- Requesting renewed consent where required
11. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Suburb Edge Privacy Team
Email: privacy@suburbedge.com.au
Subject Line: Cookie Policy Inquiry
Cookie Settings:
You can also manage your cookie preferences by clicking "Cookie Settings" in our website footer.
Response Time:
We aim to respond to all cookie-related inquiries within 3 business days.
12. Additional Resources
For more information about cookies and online privacy:
- Office of the Australian Information Commissioner (OAIC)
- All About Cookies
- Understanding Cookies
- Suburb Edge Privacy Policy
- Suburb Edge Terms and Conditions
This Cookie Policy is effective as of September 16, 2025. By continuing to use Suburb Edge, you acknowledge that you have read and understood this Cookie Policy.