Privacy Policy

At Suburb Edge ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our property investment analysis services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Use our property investment wizard
• Contact us for support
• Sign up for newsletters or updates

This information may include:

• Contact Information: Name, email address, phone number
• Account Information: Username, password (encrypted), profile preferences
• Financial Information: Income range, borrowing capacity, investment preferences
• Location Information: Preferred property locations, current location (with consent)
• Payment Information: Billing information processed through our secure payment providers

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries
• Performance Data: Website performance metrics, error logs, loading times
• Cookies and Tracking: Session data, preferences, analytics information

1.3 Third-Party Information

We may receive information about you from third-party sources, including:

• Public property databases and government records
• Real estate listing services
• Payment processing services (Whop)
• Analytics and marketing partners

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide property investment analysis and recommendations
• Calculate borrowing capacity and ROI projections
• Generate personalized property reports
• Maintain and improve our website functionality

2.2 Account Management

• Create and manage user accounts
• Process subscription payments
• Provide customer support
• Send service-related notifications

2.3 Communication

• Send newsletters and market updates (with consent)
• Respond to inquiries and support requests
• Notify you of service changes or updates
• Provide educational content about property investment

2.4 Analytics and Improvement

• Analyze usage patterns to improve our services
• Conduct research and development
• Monitor and analyze trends in the property market
• Enhance user experience and website performance

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and providing our services:

3.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Prevent fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide choices regarding your information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure, regularly updated servers
• Employee Training: Staff trained on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of the personal information we hold about you
• Request information about how we use your data
• Export your data in a portable format

5.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing

5.3 Consent and Objection

• Withdraw consent for marketing communications
• Object to processing based on legitimate interests
• Opt-out of automated decision-making

5.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

This section explains how Suburb Edge uses cookies and similar tracking technologies when you visit our website.

6.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior.

Types of Cookies

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
• First-Party Cookies: Cookies set directly by Suburb Edge
• Third-Party Cookies: Cookies set by other companies for analytics or advertising

6.2 How We Use Cookies

Suburb Edge uses cookies for the following purposes:

6.3 Managing Your Cookie Preferences

Cookie Consent

When you first visit Suburb Edge, you'll see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by category
• Learn more about our cookie usage

Changing Your Preferences

You can update your cookie preferences at any time by:

• Using your browser's cookie management tools
• Visiting your account settings (for registered users)
• Contacting us directly

6.4 Third-Party Cookies

Analytics Providers

We use the following third-party analytics services:

• Google Analytics: Website traffic and user behavior analysis
• Hotjar: User experience and heatmap analysis (if enabled)
• Mixpanel: Event tracking and user engagement metrics (if enabled)

Payment Processing

Payment-related cookies are managed by:

• Whop: Primary payment processor for subscriptions
• Stripe: Legacy payment processor (existing subscriptions)
• PayPal: Legacy payment processor (existing subscriptions)

6.5 Impact of Disabling Cookies

Essential Cookies

If you disable essential cookies, you may experience:

• Inability to log in or maintain sessions
• Security vulnerabilities and CSRF risks
• Broken website functionality
• Payment processing issues

Non-Essential Cookies

Disabling non-essential cookies may result in:

• Less personalized user experience
• Repeated preference settings
• Limited website optimization insights
• Less relevant content and advertisements

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account Data: Retained while your account is active and for 3 years after account closure
• Payment Data: Retained for 7 years for tax and accounting purposes
• Analytics Data: Anonymized data may be retained indefinitely
• Support Data: Retained for 2 years after resolution

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

13. Australian Privacy Act Compliance

Suburb Edge is committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you are an Australian resident, you have additional rights under the Privacy Act, including the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

OAIC Contact Information:
Website: www.oaic.gov.au
Phone: 1300 363 992

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This Privacy Policy is effective as of September 16, 2025. By using Suburb Edge, you acknowledge that you have read, understood, and agree to this Privacy Policy.