Support Center
Get help with Suburb Edge - Contact us, browse FAQs, or find answers to your property investment questions.
Frequently Asked Questions
Quick answers to the most common questions:
Can I cancel my subscription at any time?
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Yes, you can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period, and you'll retain access until then. No questions asked, no penalties.
Do you provide financial advice?
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No, Suburb Edge provides analytical tools and data for educational purposes only. We are not licensed financial advisors and strongly recommend consulting with qualified professionals (mortgage brokers, financial planners, accountants) before making investment decisions.
How do I reset my password?
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Visit the login page and click "Forgot Password." Enter your email address and we'll send you a secure reset link within minutes. If you don't receive the email within 10 minutes, check your spam folder or contact support at
[email protected].
How often is the property data updated?
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We update our property database daily for new listings and weekly for market trends. Historical data is refreshed monthly. Rental yield data is updated quarterly based on the latest available data from NSW Valuer General.
Do you offer refunds?
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We don't typically offer refunds for partial billing periods, but we handle each case individually. If you're experiencing issues with our service or feel it doesn't meet your needs, please contact support and we'll work to resolve them or discuss options.
Can I access Suburb Edge on mobile devices?
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Yes, Suburb Edge is fully responsive and optimized for all modern smartphones and tablets. We recommend using the latest version of your preferred browser (Chrome, Safari, Firefox, Edge) for the best experience.
What is your response time?
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We respond to all support inquiries. For urgent matters, please email us at
[email protected] with "Urgent" in the subject line.