Contact Us

Send us a Message

Have a question or need support? Fill out the form below and we'll get back to you within 24 hours.

Get in Touch

We're here to help with your property investment journey. Choose the best way to reach us:

📧

Email Support

support@suburbedge.com.au

Response within 24 hours

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Privacy & Legal

privacy@suburbedge.com.au

Data protection inquiries

💼

Business Inquiries

business@suburbedge.com.au

Partnerships & collaborations

🐛

Bug Reports

bugs@suburbedge.com.au

Technical issues & errors

Business Information

Suburb Edge Pty Ltd
Australian Business Number (ABN): [ABN Number]
Business Registration: Australia

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM AEST
Weekend: Limited support via email

Response Times

  • General inquiries: Within 24 hours
  • Technical support: Within 4 business hours
  • Billing issues: Within 2 business hours
  • Privacy matters: Within 5 business days

Frequently Asked Questions

Quick answers to common questions:

How accurate is the property data on Suburb Edge?
Our data is sourced from multiple reliable providers including government databases and real estate platforms. While we strive for accuracy, we recommend verifying key information with local agents and conducting your own due diligence.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period, and you'll retain access until then.
Do you provide financial advice?
No, Suburb Edge provides analytical tools and data for educational purposes only. We are not licensed financial advisors and strongly recommend consulting with qualified professionals before making investment decisions.
How do I reset my password?
Visit the login page and click "Forgot Password." Enter your email address and we'll send you a secure reset link. If you don't receive the email within 10 minutes, check your spam folder or contact support.
Can I access Suburb Edge on mobile devices?
Yes, Suburb Edge is fully responsive and works on all modern smartphones and tablets. We recommend using the latest version of your preferred browser for the best experience.
How often is the property data updated?
We update our property database daily for new listings and weekly for market trends. Historical data is refreshed monthly to ensure accuracy and consistency.
Do you offer refunds?
We don't typically offer refunds for partial billing periods, but we handle each case individually. If you're experiencing issues with our service, please contact support and we'll work to resolve them.